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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Nuestras Valores

Latin Curated, tiene como objetivo promocionar y generar oportunidades de venta para diseñadores,  por medio de contactos comerciales y ambiente de Networking.

Para nosotros es importante, de cada marca que trabaja con nosotros tenga en su ADN, un modelo sustentable y ayude a la comunidad.

Por cada compra que realices, contribuyes al bienestar de una comunidad indígena y artesanal latinoamericana. 

Promoviendo la implementación de materia prima amigable con el medio ambiente, garantizando  el correcto uso y protección de los recursos naturales.

Satisfecho o devoluciones

Cada marca tiene una política de devoluciones de cada uno de sus productos, las razones por el cual puede ser regresada y el tiempo de devolución, estará especificada en los detalles de compra.

Servicio al cliente

Estamos aquí para ayudarte si tienes alguna pregunta, no olvides que puedes comunicarte con nosotros al siguiente mail info@latin-curated.com.

¿Cómo sé si mi pedido ha sido confirmado?

Para saber si su pedido se ha realizado, puede consultar un correo electrónico de confirmación de su pedido. 

¿Cuáles son sus tarifas de envío y tiempo de envío?

Para envios nacionales tenemos una tarifa de 30.000 pesos colombianos y tan pronto recibamos tu compra y confirmación de pago, estaremos despachando tu pedido si es el caso. Para los envíos internacionales se hará un promedio y el consumidor será el encargado de correr con los gastos

Envíos

Los envíos son realizados por Latin Curated. Sin embargo, cada marca tiene un stock y tiempo disponible para cada una de sus piezas, tanto si son de pre-order o de entrega inmediata.

Todos nuestros envíos nacionales e internacionales son realizados por DHL, nuestra empresa de logística aliada.