Return and Refund Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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Our Values

Latin Curated, aims to promote and generate sales opportunities for designers, through business contacts and networking environment. For us it is important that each brand that works with us has a sustainable model in its DNA and helps the community. For each purchase you make, you contribute to the well-being of a Latin American indigenous and artisan community. Promoting the implementation of environmentally friendly raw material, guaranteeing the correct use and protection of natural resources.

Satisfecho o devoluciones

Each brand has a return policy for each of its products, the reasons why it can be returned and the return time, will be specified in the purchase details.

Customer service

We are here to help you if you have any questions, do not forget that you can contact us at the following email info@latin-curated.com. How do I know if my order has been confirmed? To find out if your order has been placed, you can check an email confirming your order. What are your shipping rates and shipping time? For national shipments we have a rate of 30,000 Colombian pesos and as soon as we receive your purchase and payment confirmation, we will be dispatching your order if that is the case. For international shipments, an average will be made and the consumer will be responsible for bearing the costs.

Shipping

Shipments are made by Latin Curated. However, each brand has a stock and time available for each of its pieces, whether they are pre-order or immediate delivery. All our national and international shipments are made by DHL, our partner logistics company.